Paper Cloud

Products

How are your products made?

All our products are printed by hand. We use eco-friendly fabrics, such as 100% linen and 100% organic cotton, and all of our designs are screen printed using only water-based inks. Our process of hand printing produces a nice handmade quality so every item is unique.

What is the difference between a swag and canopy fixture?

All our lighting designs are available as a canopy fixture or swag connection. Canopy fixtures hard-wire into the ceiling and come with a black or white canopy, 6' matching cord, and all necessary hardware and instructions for installation. The canopy is a decorative plate that covers up the junction box and all the connections in the ceiling. An electrician is not necessary, but is recommended. Swag connection comes with 15' black or white cord with switch and plug at the end. Swag connections do not wire into the ceiling. You simply plug them into any standard wall outlet.

Is it true you're going out of business?

Yes, Paper Cloud will be floating away February 18, 2012.

What is the "going out of business" sale?

It is our last and biggest sale. All remaining inventory for Paper Cloud is drastically reduced. This is your last chance to get Paper Cloud's unique line of pillows, lighting, dining, apparel, and fabric. First-come, first-serve. All sales are final, and we cannot accept returns or refunds.

Ordering

How do I place an order and when can I expect delivery?

Orders can be placed online or by phone by calling (513) 221-2862. All orders are custom made. The time it takes to complete an order can vary depending on the items. Most orders can be completed in approximately 1-2 weeks. After you place your order we will send you a confirmation email, and a better idea of when you can expect your items based on your individual order. We will then begin making your items and ship them to you when the entire order is completed. A tracking number will be emailed to you once your package has shipped.

What methods of payment do you accept?

We accept checks, Visa, MasterCard, American Express or PayPal, a free, secure online payment service.

Shipping and returns

What are the shipping and handling charges?

All domestic orders are shipped either USPS with Delivery Confirmation or UPS Ground, which usually takes 3-5 business days. For international orders, please contact us for rates and delivery time.

Shipping prices are calculated based on a percentage of the total of your order.

Do you accept returns?

Because all items are individually made, slight variations may occur from item to item. However, all items are described as accurately as possible on the web site. If you have a question about the color, size, etc. of an item, please contact us before you place your order. All our items are custom made to order. Because we are going our of business, we cannot offer any refunds or exchanges. All sales are final.